Terms & Conditions

1. Agreement to Terms

By accessing and using Hollusta's loyalty platform services ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). Hollusta ("we," "us," or "our") provides digital loyalty program solutions for restaurants, cafés, and hospitality businesses.

2. Description of Service

Hollusta provides a comprehensive digital loyalty platform that enables businesses to:

• Create and manage customer loyalty programs
• Track customer visits and engagement
• Distribute rewards and incentives
• Analyze customer behavior and program performance
• Send promotional communications via SMS and email

3. Messaging and Communications

3.1 SMS Messaging

By participating in Hollusta loyalty programs, customers consent to receive SMS messages including:

• Loyalty program updates and rewards notifications
• Promotional offers and campaigns
• Program-related service messages
• Account verification and security messages

3.2 Opt-out Procedures

Customers can opt out of SMS communications by:

• Replying "STOP" to any SMS message
• Contacting customer support at hello@hollusta.com
• Updating preferences in their loyalty account

3.3 Message Frequency

Message frequency varies based on customer engagement and promotional activities. Typical frequency ranges from 2-8 messages per month.

4. Eligibility and Account Registration

To participate in Hollusta loyalty programs, users must:

• Be at least 13 years of age
• Provide accurate and complete information
• Have access to a valid mobile phone number
• Consent to receive communications

5. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6. Business User Responsibilities

Businesses using Hollusta services agree to:

• Comply with all applicable laws and regulations
• Obtain necessary consents from customers
• Use the platform in accordance with intended purposes
• Maintain accurate customer information
• Honor all rewards and promotions offered through the platform

7. Prohibited Uses

Users may not use Hollusta services to:

• Send spam, unsolicited, or inappropriate messages
• Violate any applicable laws or regulations
• Interfere with platform security or functionality
• Impersonate others or provide false information
• Use the service for any unlawful purposes

8. Intellectual Property

Hollusta retains all rights to its platform, software, and related intellectual property. Businesses retain rights to their brand materials and customer data, subject to our processing requirements.

9. Service Availability

While we strive for 99.9% uptime, Hollusta makes no guarantees regarding continuous service availability. We reserve the right to modify or discontinue services with reasonable notice.

10. Limitation of Liability

To the fullest extent permitted by law, Hollusta shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.

11. Contact Information

12. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law principles.